Ordering

By placing your order you agree to the following conditions of sale:

• The users of the website must use it in an appropriate manner at all times.

• You agree to never provide false information during the order process.

• You agree never to abuse the site, its products or company in a way that can be viewed as offensive and threatening.

We may refuse to accept your order if:

• An item is out of stock or unavailable.

• Payment has not been successfully authorised.

• There has been a product description or pricing error.

Pricing

All prices are in pounds sterling. All prices include VAT (where applicable) at the current rate. All prices displayed on North Shore Gifts are correct to the best of our knowledge and are maintained and reviewed regularly. In the unusual occurrence of a price being displayed incorrectly, we will inform the customer of the error within 7 days of the purchase being made, where we will allow the customer to either cancel the order or pay the additional cost.

Delivery

Items are dispatched Monday – Friday only (excluding UK/England bank holidays). P&P will only be charged once per order. We will deliver the products ordered to the address provided for delivery when the order was placed. If any of the details provided in the delivery address are incorrect or insufficient, we are not liable for any items which have not been received.

Delivery addresses provided must be accurate and include a full postcode, in accordance with Royal Mail addressing regulations. If an order is delayed or lost in the post due to an incorrect or incomplete address/postcode being provided by the customer, an additional fee will occur for re-dispatch of the order (minimum of £5.00).

North Shore Gifts will do everything possible to ensure your item arrives safely and within the quoted time - we guarantee to dispatch everything in the time we say. Unfortunately we cannot account for extenuating circumstances such as Industrial Action on the part of Royal Mail or other factors which would influence their delivery i.e. adverse weather conditions.

Non-Arrival of Goods

In the very unusual circumstances that an item does not arrive within the quoted timescale, we will ask you to help us locate the item by enquiring at your local Royal Mail sorting office, even if you have not received notification from your postman that they are holding items for you. We reserve the right to wait up to 7 working days from the date of dispatch before replacing an undelivered item.

Please note, undelivered items will always be replaced rather than refunded, once the address has been confirmed as correct and the local sorting office has been contacted.

In the event that we re-dispatch your order and the original order is returned to us as ‘Undelivered’ or ‘Not called for’ by Royal Mail, North Shore Gifts reserves the right to charge an administrative fee of up to 100% of the order value.

If the product(s) you have ordered do not arrive within 28 days of placing the order North Shore Gifts do not accept liability unless you have contacted us via email within this period.

Cancellations

For most items, you have the legal right to cancel your order within 7 working days of receiving the goods. However, this does not apply to personalised items which we have made or customised specifically for you. If you wish to cancel your order you must inform us prior to the order being processed and dispatched. Where goods have already been dispatched to you, the goods must be returned to us in accordance with the 'Returns and Exchanges' section below.

Cancellations can only be accepted on personalised products if work on your order has not commenced. Because of the fast turnaround, customers are advised that production for some personalised products can begin immediately. Customers wishing to cancel an order should contact us by phone immediately.

Refund, Returns & Exchanges

Any item(s) must be returned in the condition in which you received it within 30 days of delivery.

Return enquiries should be directed to: info@northshoregifts.co.uk The customer is responsible for returning items TO North Shore Gifts and we can’t be held accountable for returned items which go missing during transit. We recommend customers use a Recorded / Signed for delivery service. 

Customer Service

The best way to resolve any complaint is to write to us immediately at: info@northshoregifts.co.uk making sure to quote your name, order number, the nature of the complaint and the member of staff you dealt with. We will respond to your complaint within 5 working days of receiving your letter. Similarly, we would love to hear any positive feedback you may have to.